Coffeeium store FAQs


When will my package ship?

We usually ship within EU: 3-5 business days, USA/Canada: 5-10 business days. Your order will be sent out on average within 3 days of ordering. We're working hard with our supplier to cut this time down and get these packages to you a whole lot faster.

What if I entered an incorrect shipping address?

If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.

Will I have to pay Duty, VAT and other fees?

Buying goods online coming from within the European Union there are no customs duties to be paid. Prices in the webshop are shown including Finnish VAT 24%. Customers from non-EU countries are excluded from the Finnish VAT, but are responsible for possible import customs and VAT taxes in their own country.

What are the standard shipping costs?

At the moment we offer EU Standard Shipping up to – 5.0 kg for 6,50€ and International Shipping up to – 5.0 kg for 8,50€.

Did you receive my order?

Once your order has been successfully placed, you will receive an order confirmation email. We suggest checking your junk and spam folders! If you haven't received an email from us and are unsure if your order went through, submit a request ->

Do you ship internationally?

Yes, we ship worldwide. We offer standard international shipping.

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